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Privacy Policy

How we collect, use, and protect your personal data

Last updated: June 2026

A legal disclaimer

Britten's Bites is committed to protecting your personal data and handling it responsibly. This policy explains what data we collect, why we collect it, and how we use it. It applies to data collected through our website, booking enquiry forms, social media, and direct contact.

 

This policy is written in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller is Britten's Bites, a mobile catering business based in Earls Colne, Essex.

Contact: brittensbites@gmail.com  |  07949 862898

2. What Data We Collect

We may collect the following personal data from you:

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  • Your name

  • Your email address

  • Your phone number

  • Details of your event, including date, location, and guest numbers

  • Any other information you choose to provide in a message or enquiry form

 

We do not collect sensitive personal data such as financial information, health data, or identity documents through our website or enquiry process.

3. How We Collect Your Data

  • Through the enquiry and contact forms on our website

  • When you email or message us directly

  • When you contact us by phone

  • When you interact with our social media accounts (subject to the privacy policies of those platforms)

4. Why We Collect Your Data and Our Legal Basis

We collect and use your data for the following purposes:

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  • To respond to your enquiries and provide booking information (legitimate interest and contract performance)

  • To confirm and manage your booking (contract performance)

  • To contact you before and after your event with relevant information (contract performance and legitimate interest)

  • To comply with legal obligations, including food safety and insurance requirements

 

We do not use your data for automated decision-making or profiling. We do not send marketing emails unless you have specifically requested to hear from us.

5. How Long We Keep Your Data

  • Booking enquiries that do not result in a confirmed booking: data deleted within 6 months of last contact.

  • Confirmed bookings: data retained for 3 years after the event date for legal and insurance purposes, then securely deleted.

  • Financial records: retained for 6 years in compliance with HMRC requirements.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it in the following limited circumstances:

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  • With our website provider (Wix) who process data on our behalf under their own privacy policy and data processing agreement

  • With our insurance provider if required for a claim

  • With law enforcement or regulatory authorities if required by law

7. Your Rights

Under UK GDPR, you have the following rights:

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  • The right to access the personal data we hold about you

  • The right to correct any inaccurate data

  • The right to request deletion of your data (the right to be forgotten)

  • The right to restrict or object to how we use your data

  • The right to data portability

 

To exercise any of these rights, please contact us at brittensbites@gmail.com. We will respond within 30 days.

8. Cookies

Our website is built on the Wix platform, which uses cookies for analytics, functionality, and performance. When you visit our site, you will be presented with a cookie consent banner. You can manage your cookie preferences at any time through that banner.

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For full details of the cookies used, please refer to the Wix privacy policy at wix.com/about/privacy.

9. Security

We take reasonable steps to keep your data secure. Our website uses HTTPS encryption. Access to booking information is restricted to the Britten's Bites team. We do not store payment card details.

10. Complaints

If you have concerns about how we handle your data, please contact us in the first instance at brittensbites@gmail.com and we will do our best to resolve the matter.

 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

  • Website: ico.org.uk

  • Phone: 0303 123 1113

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This privacy policy was last reviewed in June 2026. We may update it from time to time. The current version will always be available on our website.

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